Since we want you to be 100% satisfied with EVERYTHING that you order from Gangway, Inc., we guarantee a full refund credit (minus initial shipping/handling charge) for all merchandise returned to us within 14 days of purchase that does not meet your satisfaction. Merchandise must be resalable. We will go out of our way to ensure that you enjoy our hassle-free return policy.

Simply contact us and we will issue a Return Merchandise Authorization Number and special instructions for returning the product(s) to us. Your account will be credited upon return of the goods.

Thank you for your order and we hope your pet’s satisfaction is met as well.